![]() ![]() ![]() Getting the services of a third-party tech support provider ensures that everyday IT workloads are dealt with, freeing the inhouse team to give IT projects their full attention. When IT projects can’t take off or are always behind schedule because daily and urgent tasks have to be given priority, then it’s time to call in outside help. With the use of a password reset application, users can enter their authentication information themselves and successfully reset their passwords without the need for the intervention of an IT staff. Password resets often account for 20 to 50% of IT helpdesk calls, making it a significant cost driver in your IT budget. By putting up a self-service IT portal-essentially a website or a database that contains how-to’s and common IT issues, you allow employees to find information quickly, (hopefully) resolve the problem, and get back to work sooner. your internal customers, can actually perform quick fixes for their IT-related concerns, if only they had the right information to begin with. Security best practices can also be discussed in this training to enable your workforce to identify phishing and other online scams.Įxplore options for self-service IT. In addition, lost and/or unsaved files may not be so tough to recover if backup solutions were available for employees to utilise. For example, a PC that lags or a printer that refuses to work may simply require a quick restart. Just because an IT helpdesk is available doesn’t mean that employees have to submit a ticket for every technical issue they encounter. ![]() Here are some ways that you can do that:Ĭonduct IT awareness training for all employees. If a complete inhouse IT team is out of the question budget-wise, there are still ways to ensure that your business and employees still get the BAU IT support in London (or anywhere else) that they need. Many organisations have to contend with just having an IT staff or two working on IT projects, all while putting out IT-related ‘fires’ here and there. The reality however, is that many small- and medium-sized companies do not have the budget for an entire team of IT professionals. If IT BAU and Project work are of equal importance, how then do you ensure that both are simultaneously being accomplished in your organisation? The obvious answer is of course, to have sufficient personnel for this. IT projects are essential to the company’s efficiency, growth, and innovation, and therefore, hold just as much value as BAU work. Project teams are usually composed not only of technical people but also of other stakeholders including end users and representatives from key departments such as finance, security, etc. The project is planned, has a start and end data, works on an approved budget, and has a clear end goal. A simple example of an IT project is the development of a software application or an IT product. Unlike business-as-usual IT support, IT project work is time-bound and is defined by deliverables that seek to meet a specific objective. Because BAU work is important, IT teams usually spend the better part of the day tackling help desk tasks, giving them little to no time to come up with (or work on) bigger IT projects. ![]() BAU IT support London is critical for UK business because most of the tasks involved are time-sensitive and/or part of a daily must-do list. All these are part of what is known as Business-as-Usual (BAU) work or support.īAU work includes tasks that need to be done regularly to keep things running as they should and ensure that risks are mitigated. Tech teams today are expected to ably manage new workforce approaches (work from home, bring-your-own-device), absorb new technologies, maintain legacy business applications, and more regularly, deal with IT-related tasks such as updating security patches, manage user additions/deletions, handle logged out accounts and forgotten passwords, and more. Now post-pandemic, as the world moves on adjusting to what is now the new normal-a state where enterprises are highly-reliant on technology, the demands on the IT organisation have become even heavier. In the UK for instance, inhouse IT staff and IT support London teams are relied on to carry out everyday technology-related tasks that allow operations to continue without disruptions. More often than not however, business operations require a lot of time and resources, and it’s difficult to ensure that things are working seamlessly at all times. Despite the connotation of an unexciting, rather mundane routine, if corporate leaders and office managers would really think about it processes, systems, and the workplace doing business as usual is an ideal state because this means that operations are running smoothly. A term that denotes the humdrum of everyday life, and in the case of businesses, of a usual workload. ![]()
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